Comwell Rebild Bakker

- Front Office Manager Jane Andersen

 

Comwell Rebild Bakker

Over several years, hotel Comwell Rebild Bakker has had Service, Hospitality & Tourism Management students as interns for 3 month periods and they have also hired a Service, Hospitality & Tourism Management graduate to work in the reception.

 

Front Office Manager Jane Andersen believes that this show that the Service, Hospitality & Tourism Management programme suits the needs and demands of Comwell Rebild Bakker. In this connection she emphasizes that the Service, Hospitality & Tourism Management students’ extensive knowledge of the business is pivotal. Their knowledge about e.g. finances and marketing are also important elements.

 

Extensive knowledge

The extensive understanding of the trade of the Service, Hospitality & Tourism Management students also sets them apart from other students such as waiters and receptionists. About hiring another fully trained Service, Hospitality & Tourism Management student Jane says that she considers it a positive thing that they are usually a little older, and that they have been on internships.

 

During their internships Service, Hospitality & Tourism Management students often go to more than one department and thus they have a better understanding of a company as a whole;

 

“To us internships really mean a lot – actually they mean more than the theory students learn at school. So when we hire we emphasize the acquired practical experience concerning receptionist work, hosting seminars and conferences.

 

Internship at Comwell Rebild Bakker

According to Front Office Manager Jane Andersen, Comwell Rebild Bakker benefits greatly from having Service, Hospitality & Tourism Management students in internships;

 

“We would definitely recommend other companies to do the same. As I said, they are older and know what they want and they have decided that they want to work in the business. That is why they have drive and commitment. It is also my impression that we have had some competent interns.”

 

Internship assignments

The students that have been on internships at Comwell Rebild Bakker have had the specializations hotel & restaurant management and tourism. Among other things they have worked on the process of separating the reception and conference activities.

 

In this connection they analysed the consequences this would have for co-operation, communication and management. Another task was about analyzing the hotel chain’s guests concerning the leisure part of the business.

 

One student who specialised in tourism worked on the possibilities of co-operating with Best of Denmark to attract tourists.

 

All departments

First students work in the reception for 1.5 months to get to know the place. They need to work with all aspects of front work and enter into dialogue with the guests in different ways.

 

After that, they work in the conference department for 1.5 months and thus they get around to all the departments of the business.

 

Experience comes first

Jane Andersen believes that being a part of the service industry, the company has a responsibility to affect the way future Service, Hospitality & Tourism Management graduates are trained. This also gives the company the opportunity to assess whether or not the student is a person they might like to hire later on.

 

Jane Andersen also points out that a newly graduated Service, Hospitality & Tourism Management student cannot expect to start a new job as an executive. Usually you have to work your way up and gain experience first.